Last Updated: September 2026

At Kshamae, we aim to provide a smooth and reliable delivery experience for every order. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may vary depending on product availability, order volume, or other unforeseen circumstances.

2. Shipping Locations

We currently deliver orders across India, subject to serviceability of the delivery address by our courier partners.

Some remote or restricted locations may have limited delivery availability.

If your location is not serviceable, we will contact you regarding the available options.

3. Estimated Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.

Delivery timelines are estimates and are not guaranteed.

Remote locations, adverse weather, public holidays, logistical disruptions, or other circumstances beyond our control may result in additional delays.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Shipping charges may vary depending on:

  • Delivery location
  • Order size or weight
  • Product type
  • Delivery method
  • Promotional offers

Any applicable shipping charges will be communicated before order confirmation.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided by the courier partner to monitor your shipment.

Tracking information may take some time to become active after dispatch.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts before returning an undelivered package to us.

Please ensure that:

  • Your delivery address is complete and accurate.
  • Your phone number is active.
  • Someone is available to receive the package when required.

If delivery fails because of an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping or re-delivery charges may apply.

7. Incorrect Address

Customers are responsible for providing accurate delivery information at checkout.

Kshamae will not be responsible for delays, failed deliveries, or additional charges resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your delivery address, contact us immediately. We will try to update the information if the order has not yet been shipped.

8. Delayed Deliveries

Although we work with reliable delivery partners, delays can sometimes occur because of circumstances beyond our control, including:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Courier operational issues
  • Government restrictions
  • High demand or seasonal periods
  • Incorrect address or contact information

We appreciate your patience in such situations.

9. Damaged Packages

If you receive a package that appears damaged, opened, or tampered with, please take photographs or videos of the package before opening it, where possible.

Contact us as soon as possible at:

Email: kshamae.official@gmail.com
Phone / WhatsApp: +91 9818750013

If the product inside is damaged, please refer to our Refund & Return Policy for information about submitting a return or replacement request.

10. Partial or Missing Items

If your order arrives with missing or incorrect items, please contact us promptly with your order number and relevant photographs/videos.

We will review the issue and provide an appropriate resolution where applicable.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your location and order, the applicable COD option and charges will be displayed during checkout.

COD availability may vary depending on the delivery location, product, order value, or other factors.

12. International Shipping

Unless specifically stated otherwise, we currently do not guarantee international shipping.

If international delivery becomes available, the applicable shipping charges, customs duties, taxes, and delivery conditions will be communicated before the order is confirmed.

13. Delivery Confirmation

An order may be considered delivered when the courier partner's tracking system records the shipment as delivered.

If you believe your order has been marked as delivered but you have not received it, please contact us immediately so that we can assist with the investigation.

14. Changes to Shipping Policy

Kshamae reserves the right to modify or update this Shipping & Delivery Policy at any time.

Any changes will be published on this page and will become effective from the date of publication.

15. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Kshamae
Email: kshamae.official@gmail.com
Phone / WhatsApp: +91 9818750013
Location: Gurgaon, Haryana, India