FREQUENTLY ASKED QUESTIONS
We make every effort to display our products as accurately as possible. However, since many of our products are handwoven and handcrafted, slight variations in colour, texture, weave, pattern, or finish may occur. These unique differences are part of the charm and authenticity of handmade products.
You can view your sales receipt from your account/order details after completing your purchase. Once your order is confirmed, you can also check the receipt or order information from the Order Confirmation page or email sent to you.
If you wish to return an item, please contact our support team within the return period specified in our Return & Refund Policy and provide your order number and reason for the return.
Yes, we regularly review our out-of-stock products and restock them whenever they become available again. However, since many of our products are handwoven and handcrafted, some designs may have limited availability or may not be reproduced exactly.