Last Updated: September 2026

At Kshamae, we want you to have a positive shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

Please read the following policy carefully before requesting a return or refund.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product received is materially different from the product ordered.
  • The product meets any other return conditions specifically mentioned on the product page.

The product must generally be unused, unworn, and in its original condition, packaging, tags, and accessories unless the issue itself prevents this.

2. Return Period

Return requests should be submitted within 7 days of delivery, unless a different return period is specifically mentioned on the product page.

Requests submitted after the applicable return period may not be accepted.

3. Products Not Eligible for Return

Certain products may not be eligible for return due to their nature, including:

  • Products that have been used, worn, washed, altered, or damaged by the customer.
  • Products without original packaging, tags, accessories, or included items.
  • Products damaged due to improper use or handling.
  • Products specifically marked as non-returnable.
  • Products that are customized or made specifically according to customer requirements, where applicable.
  • Products returned without prior approval.

4. How to Request a Return

To request a return, please contact us using the details below:

Email: kshamae.official@gmail.com
Phone / WhatsApp: +91 9818750013

Please provide:

  • Order number
  • Customer name
  • Contact details
  • Product name
  • Reason for return
  • Clear photographs/videos showing the issue, where applicable

We may review the submitted information before approving the return.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos of:

  • The product
  • The packaging
  • Shipping label
  • The damaged or incorrect portion of the product

This information helps us investigate the issue and determine the appropriate resolution.

6. Return Approval

A return is not considered approved until it has been confirmed by Kshamae.

Once your return request is approved, we will provide instructions regarding the return process.

Please do not send products back without receiving return instructions from us.

7. Return Shipping

For products that are confirmed to be damaged, defective, or incorrectly supplied by us, the applicable return shipping arrangements will be communicated to the customer.

For other approved returns, return shipping charges may be the responsibility of the customer, depending on the product and reason for return.

8. Refunds

Once the returned product is received and inspected, we will determine whether the product qualifies for a refund.

If approved, the refund will generally be processed to the original payment method used for the purchase.

The time taken for the amount to appear in your account may depend on your bank, payment gateway, or financial institution.

9. Refund Amount

The refund amount may depend on the reason for the return and the applicable terms of the order.

Where applicable, shipping charges, return shipping charges, payment processing charges, or other non-refundable charges may not be included in the refund.

Any applicable deductions will be communicated to the customer.

10. Replacement

Where available, we may offer a replacement instead of a refund for eligible damaged, defective, or incorrect products.

Replacement is subject to product availability.

If the replacement product is unavailable, an eligible refund may be offered instead.

11. Exchange

Exchanges may be available for selected products and are subject to product availability and eligibility requirements.

An exchange request must be made within the applicable return period.

12. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed, or shipped, cancellation may not be possible.

If an eligible cancellation is approved after payment has been made, the applicable refund will be processed according to our refund procedure.

13. Refund Delays

If your refund has been approved but you have not received it within the expected timeframe, please:

  1. Check your bank or payment account.
  2. Contact your card issuer or payment provider, if applicable.
  3. Contact your bank.
  4. Contact us if the refund is still not reflected.

We will assist you in checking the refund status.

14. Failed or Undelivered Orders

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional shipping or re-delivery charges may apply.

If the order is returned to us, any refund will be processed according to the applicable circumstances and our refund terms.

15. Product Inspection

All returned products may be inspected before a refund, replacement, or exchange is approved.

If the returned product does not meet the eligibility requirements, we may reject the return request.

16. Promotional and Discounted Products

Products purchased using promotional offers, discounts, coupons, or special campaigns may be subject to additional return or refund conditions.

Please check the terms of the relevant offer before placing your order.

17. Contact Us

For questions regarding returns, exchanges, or refunds, please contact us:

Kshamae
Email: kshamae.official@gmail.com
Phone / WhatsApp: +91 9818750013
Location: Gurgaon, Haryana, India