Last Updated: September 2026

At Kshamae, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

1. Information We Collect

When you use our website or purchase our products, we may collect:

  • Name
  • Email address
  • Phone number
  • WhatsApp number
  • Billing and shipping address
  • Order and transaction details
  • Product preferences and inquiries
  • Information you provide when contacting customer support
  • Technical information such as IP address, browser type, device information, and website usage data

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm and manage purchases
  • Provide order updates and customer support
  • Respond to your questions and inquiries
  • Process payments through our payment service providers
  • Improve our products, services, and website
  • Send important information regarding your orders
  • Send promotional communications where you have provided appropriate consent
  • Prevent fraud, misuse, and unauthorized activity
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through secure third-party payment providers. Kshamae does not generally store your complete credit/debit card, UPI, or other sensitive payment credentials on its own servers.

Payment information is handled according to the privacy and security policies of the relevant payment provider.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant marketing and promotional content

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, such as:

  • Payment processors
  • Shipping and delivery partners
  • Website hosting and technology providers
  • Analytics and marketing service providers
  • Customer support providers

These parties receive only the information reasonably necessary to provide their services.

We may also disclose information when required by law, legal proceedings, government authorities, or to protect our rights, customers, and website.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or misuse.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Withdraw consent for certain communications
  • Ask questions about how your information is being used

To exercise applicable rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Kshamae is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children. If we become aware that personal information has been provided by a child without appropriate consent, we will take reasonable steps to delete it where required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, or applicable legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Kshamae
📧 Email: kshamae.official@gmail.com
📞 Phone / WhatsApp: +91 9818750013
📍 Location: Gurgaon, Haryana, India

By using our website, you acknowledge that you have read and understood this Privacy Policy.