Last Updated: September 2026

Welcome to our website. By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General Information

This website is operated by Kshamae.

Email: kshamae.official@gmail.com
Phone / WhatsApp: +91 9818750013
Location: Gurgaon, Haryana, India

Throughout this website, the terms “we,” “us,” “our,” and “Kshamae” refer to the website owner and business.

2. Acceptance of Terms

By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

3. Products and Services

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colors may vary slightly depending on your device or screen settings.
  • Product images may be for illustrative purposes.
  • Product specifications may change without prior notice.
  • We reserve the right to correct errors or inaccuracies in product information.

4. Pricing

All prices displayed on the website are subject to change without prior notice.

We reserve the right to modify prices, offers, discounts, and promotions at any time.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and provide an appropriate refund for any payment already made.

5. Orders

When you place an order through our website, you agree to provide accurate and complete information.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication methods.

An order is considered accepted only after confirmation by us.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Incorrect or incomplete customer information
  • Suspected fraudulent activity
  • Delivery limitations
  • Other legitimate business reasons

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method, subject to our refund policy.

6. Payment

We may provide multiple payment options through our website.

Customers are responsible for providing accurate payment information and completing the payment process successfully.

We do not store complete card, banking, or other sensitive payment credentials on our website unless specifically stated.

Payments may be processed through third-party payment gateways and are subject to their respective terms and policies.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframe mentioned on our website.

Delivery times may vary depending on:

  • Product availability
  • Shipping location
  • Courier services
  • Weather conditions
  • Public holidays
  • Unforeseen circumstances

Once an order has been handed over to the courier or delivery partner, delays caused by the delivery service may be outside our control.

Customers are responsible for providing a correct and complete delivery address and contact information.

8. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are subject to our Refund & Return Policy.

Customers should review the applicable policy before placing an order.

Products may be eligible for return or exchange only when they meet the conditions specified in our return policy.

9. Cancellation of Orders

Order cancellation requests may be accepted only if the order has not already been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible using the contact details provided on this website.

10. User Responsibilities

While using our website, you agree not to:

  • Provide false or misleading information.
  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our website or systems.
  • Interfere with the security or operation of the website.
  • Copy, reproduce, distribute, or misuse website content without permission.
  • Use automated systems or methods to collect website data without authorization.

11. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Brand names
  • Images
  • Product photographs
  • Text
  • Graphics
  • Website design
  • Videos
  • Icons

is owned by or licensed to Kshamae unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit our content without prior written permission.

12. Third-Party Services and Links

Our website may use third-party services such as payment gateways, courier companies, analytics services, or other external platforms.

We are not responsible for the content, availability, security, or practices of third-party websites or services.

Any use of third-party services may also be subject to their own terms and policies.

13. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from errors
  • Free from viruses or other harmful components
  • Completely accurate or up to date

We may temporarily suspend or modify the website for maintenance, upgrades, security, or other operational reasons.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Kshamae shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our liability, where applicable, shall be limited to the amount paid by the customer for the relevant product or service, subject to applicable law.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

We may collect and process information necessary to provide our services, process orders, communicate with customers, and improve our website, in accordance with our Privacy Policy and applicable laws.

16. Changes to These Terms

We reserve the right to update, modify, or replace these Terms & Conditions at any time.

Any changes will become effective when the updated version is published on this page.

We recommend checking this page periodically for updates.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in Gurgaon, Haryana, India, unless otherwise required by applicable law.

18. the handmade/artwork variation clause

As many Kshamae products are handmade or individually crafted, slight variations in colour, texture, finish or detailing may occur. These natural variations are part of the character of handmade craftsmanship and are not considered defects.

19. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

Kshamae
Email: kshamae.official@gmail.com
Phone / WhatsApp: +91 9818750013
Location: Gurgaon, Haryana, India